FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. ONE (1) GRAND PRIZE: An all-new 2017 Chevy Cruze.
ONE (1) FIRST PRIZE: A race weekend trip for winner and one (1) guest to a 2018 Monster Energy NASCAR Cup Series race of winner’s choice.

ONE HUNDRED (100) SECOND PRIZES: A $10 Sam’s Club Gift Card.

See the Official Rules for complete details.
Q. How many prizes could I win?
A. One instant win game prize and sweepstakes prize per person
Q. How do I play the instant win game?
A. Follow the on-screen instructions, on the game page, to find out if you won.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q. How will I know if I’m the Grand Prize winner?
A. The grand prize drawing will be held on or around November 30, 2017. The winner will be notified via the contact information provided upon registration.
Q. What is the time frame for uploading my receipt from date of purchase?
A. The product purchase date and timestamp must be within October 1, 2017 at 12:00:00 a.m. ET and ends on November 15, 2017 at 11:59:59 p.m. ET of receipt upload for the purchases to be considered eligible.
Q. Will a credit card receipt be accepted as a purchase receipt?
A. Sorry, unfortunately we cannot accept a credit card receipt as it will not have enough detail to verify that the reward requirements have been met.
Q. I received an email that said my receipt was rejected. What should I do?
A. Follow the instructions within your emails to re-upload your receipt. Make sure that your receipt image is clear and shows the retailer, contains a valid product, purchase date and timestamp, the purchase price and receipt total and has not already been previously accepted.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://kc.promo.eprize.com/scott1100sweeps/ directly rather than a bookmarked page in your browser.
Q. I think I’m having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact customercare@helloworldfulfillment.com and provide your updated information.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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